The integration between the two tools is bi-directional, meaning that data can flow from Gong into Salesforce, and from Salesforce into Gong. For sales managers: analyze rep performance and delivers coaching recommendations to improve rep performance. The name of the action event like "Contract Signed" or "File Downloaded". Gong has become the foundation of our business model for knowledge sharing. Creates a new record of a specified Salesforce object (ie. The name of the action event like "Document Sent" or "Presentation Shared". Suite 04A-105 39th Floor If specified, the event will be placed into this workspace, otherwise, the default algorithm for workspace placement will be applied. Coach your reps for success and win more deals with call recording software from Gong. "Free" is not free; using a free approach costs the time and effort required in: Gongs call recording software just works. Step 4 Enrich your training by adding Gong Calls to Lessonly lessons. Our customers benefit from a shared main framework, while maintaining privacy. Gong and Salesforce Integration Guide (2023) - FoundHQ Optionally create a record if not found. is created. The Content Document ID of a file that has been uploaded to a library in Salesforce CRM Content or Salesforce Files. If you're routinely grabbing responses from Gravity Forms and pasting them into Salesforce as custom objects, stop. Here's how. Zapier is the next best thing. 201 Spear St. 13th Floor, Our time is now spent on strategy. Grand Canal House, And backing mock call training with genuine calls. Finds a record of a Salesforce object using a Salesforce Object Query (SOQL) WHERE clause. And that means 3 things: Replicate what your best reps do. Record live sessions within the Digideck platform and sync with your Gong account. Select which campaign to add contact. Developer Tools. Want full visibility into your deals? They use call recording software to help them with note-taking in calls, to review their game tape and improve, and to learn from top performers on the team. Easy automation for busy people. Calls and enablement materials can now be found in one place, associated with CRM. Choose a Trigger Start here When this happens. Gong empowers customer-facing teams to take advantage of their most valuable assets customer interactions, which the Gong platform automatically captures and analyzes. Ramat Gan 52522, EMEA Office Examples include: Book a demo and learn how Gong can help your sales team win more deals. Compliance is a big deal. Configure Gong Integration Settings - Gainsight Inc. ", "They are worse than any company I have ever seen at harassing our team for payment even when we never used their service. Push engagement events into Gong when a Gong user shares content with external participants (for example, a contract was shared by the account executive with his prospects). Act on guidance for key workflows to improve productivity for prospecting, pipeline management, forecasting, and coaching. That way, your company can put the customer front and center and create raving fans. Noooooooo. San Francisco, CA 94105, Chicago Office Gongs AI beats the competition. Triggers when any record of the specified Salesforce object (ie.

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