endobj Port Macquarie NSW 2444. endobj If your issue is an EMERGENCY, call us directly on (02) 6581 8111 for issues such as: burst water mains sewerage leak tree fallen over the road hazardous pollution issues (e.g. We're here to help! /Root 9 0 R You have a right to complain about the services you get. Council's around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. endstream I gathered there were five complaints and some were about the fact that I spoke in a 'lecturing manner' as I passed criticism on our state and federal members, and that I spoke disrespectfully to the mayor. As recommended by the NSW Ombudsman, our current complaint policy currently outlines Tiers 1-3 of complaint management but now clearer guidance is given to the different types of complaints and how complaints should be made to ensure we capture information at the first contact which facilitates more efficient resolution. Be very wary of politicians sounding the youth crime alarm. endobj The Port News has been at the heart of its community for more than 135 years. Mr Swift McNair said no he could not do that because of the confidentiality clause and Cr Levido would only be informed if a breach had occurred. Group Manager Customer Experience, Communications & Corporate Affairs, Draft Customer Complaints Policy (259 KB) (pdf), Customer Complaints Policy (Adopted December 2019) (66.5 KB) (pdf), Complaints handling flowchart (53.7 KB) (pdf), Policy Review - Draft Customer Complaints Policy, how we manage customer complaints and customer requests, the role of our Internal Ombudsman and the availability of internal review if you are not satisfied with the outcome of your complaint and to. What are the key differences between the old and new draft policies? Read our Privacy Policy. endstream Ph: 6581 8111, 17 Burrawan Street "Three months ago, I got a phone call from a gentleman telling me he was in investigator appointed by council to investigate complaints for breaching the code of conduct. Your stories matter to us and so does local journalism. 11 0 obj Customer Service. "A lot of time, effort and expense goes into investigating these complaints but the reality is the investigation often results in very little action taken. While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. The Federal Circuit and Family Court of Australia acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community.

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