If you receive a final response letter from us and you want to contact the Financial Ombudsman Service, youll need to do this within 6 months of receiving our letter. For exact call costs please contact your network provider. You cannot apply for a new CTF because this government scheme is now closed but you can keep an existing CTF. The 72-year-old has served eight years on the banking group's board. AJ Bells works in a similar way, with more than 2,000 funds and various shares and other products to choose from, plus investment ideas from its specialists if you would like help picking your portfolio. Know Your Credit Score | NatWest HMRC data shows there are just over 6.1m CTF accounts in existence, and that the average sum in each is 1,500. Up to now I never had any problem, until I needed to withdraw 50 to buy my groceries. (modern). A contact number and email address. I am ready to make an election, can I do this online? The main bank queue waiting times can be long as although staff are professional they are insufficient at the counters and usually serving at the query desk or doing something else. Stand up for yourselves this kind of service from all every company now is like this. To speak to our Junior ISA team, please call us on 0345 877 7103. I am currently with Nationwide, and when I put in my details it says it is unable to register it. If you have a cash CTF, check what interest rate you are getting. We needed help with certification of documents after the absolutely awful service from RBS Collective/Natwest/Child Trust Fund online service, when we tried to withdraw the funds after our daughter turned 18 in June 2022. The majority of accounts more than 5.1m did not have any money paid into them during the 12 months from April 2019 to April 2020. Regulations allow us up to 56 days to resolve customer complaints but we hope to do this much quicker and will keep you informed of our progress. Launched by the Labour government in 2005, child trust funds - or baby bonds - were long-term tax-free accounts designed to help children learn about saving and build up some cash before their . In many bank surveys, this branch and Nat West Bank overall come out poor (one star out of 5) for service.

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