Use our Store Locator to find Verizon stores that recycle mobile devices and mobile cables and charges. This is not an isolated problem based on the number of people saying they had the same thing happen. I encourage others who experience similar problems to do the same. I called and they said not to worry, the $33 per month will start being applied next bill. It is terrible to read about your experience trading in your phone, jennk1. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. Archived post. Verizon's latest deals now include up to $800 off with an upgrade It is common for some problems to be reported throughout the day. Your Device ID and IMEI are listed under the Device Information section. Scan this QR code to download the app now. You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label. You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. Get the trade in value for a device. Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. Here's how to find your device ID. Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order? Questions? Excludes Verizon Prepaid plans. * You can also use your credit toward a. 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions.

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