There isnt a 6 year warranty rule. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. #8. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. If you cant find the guarantee or warranty, contact the seller or trader and ask if they have a copy or the manufacturers contact details. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Unless the battery pack has clear failure points notable swelling frankly it's difficult to claim out of warranty free replacement . Behind the Lens, UK. I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. Its usually easier within the first 6 months. Look out for the time limit - thisll be when the warranty or guarantee expires. I encountered may a time that a faulty iPhone was brought into store after the Apple one year limited warranty had expired. Apple are liable for an Apple product under EU consumer law. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. What does it mean to have power of attorney? Apple may restrict service for Apple Watch, iPad and iPhone to the EEA and Switzerland. Apple themselves say the EU law guarantees people 6 years of coverage from date of delivery in the UK (5 in Scotland). If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. Warranty is an extra and not a consumer right . But then after a month of use, a wire breaks. We often link to other websites, but we can't be responsible for their content. 2. AC doesn't cover for anything. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). Since the OP stated it was a second-hand purchase it most likely won't be Apple. 20.3K Posts. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. In accordance with a law known as the Statutes of Limitations, consumers have this right for six years in England and for five years in Scotland. Hope that clarifies the situation for people. However, they are under no legal obligation to do so without you first jumping through hoops to obtain the evidence of the fault being in the product from the day of delivery.

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